URGENT!! Can't open image in Preview

I have a brand new MacBook Pro that won't let me perform a function that I did every day on my old MacBook. I urgently need to be able to perform this function.


I've saved an image as a jpeg (right click >> Save Image etc) and want to open it but get the message "Couldn't communicate with a helper application".


Preview application opens (and it opens all images that were open when it was last used) but I can't open a new file (incl existing files, not just newly added file), even using "Open" from withing the app.


I've restarted the machine several times.

I've also checked Privacy & Security settings but don't see anything I can change.


This is infuriating.


Suggestions?


MacBook Pro 14"

M4 chip

Sequoia 15.3

MacBook Pro 14″

Posted on Feb 3, 2025 2:01 PM

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Feb 3, 2025 4:27 PM in response to Gord19




Gord19 wrote:

I have a brand new MacBook Pro that won't let me perform a function that I did every day on my old MacBook. I urgently need to be able to perform this function.

I've saved an image as a jpeg (right click >> Save Image etc) and want to open it but get the message "Couldn't communicate with a helper application".

Preview application opens (and it opens all images that were open when it was last used) but I can't open a new file (incl existing files, not just newly added file), even using "Open" from withing the app.

I've restarted the machine several times.
I've also checked Privacy & Security settings but don't see anything I can change.

This is infuriating.

Suggestions?

MacBook Pro 14"
M4 chip
Sequoia 15.3



Preview has Settings...



ref: Preview User Guide for Mac




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URGENT!! Can't open image in Preview

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