My iPhone face recognition has worked fine for two years. Now suddenly it won’t recognize my face. I’ve tried to rest but the camera doesn’t see that my face is in the box. Keeps telling me to center my face in the box. I can see my face there, but it doesn’t.
[Re-Titled by Moderator]
iPhone 15 Pro, iOS 18
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Hey there,
If you’re facing some issues with Face ID, Learn what to do ☞ If Face ID isn't working on your iPhone or iPad Pro - Apple Support
There may be something wrong with your TrueDepth camera. Please review the following support articles.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics.
Me too
I carefully found out where the front screen camera was and cleaned the lens with a lens cleaner cloth.
It works fine now. Yippee!
Why is my iPhone face recognition not recognizing my face?
