‘WhatsApp was unable to start the camera’ error on iPhone 16 Plus

Sometimes when i open whatsapp and try to attach photos by capturing through camera option from whsatpp, it getting failed. Below screenshot atatched.

I tried force close and restart of whatsapp, restart of phone

latest software version on iphone and whastapp

Camera permissions/whatsapp camera permissions/screen time everything checked.

No proper support received from apple customer care, this same they have checked as well.

So what is other option to solve this issue




[Re-Titled by Moderator]

iPhone 16 Plus

Posted on Feb 24, 2025 1:59 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 16, 2025 12:15 PM

having similar issues. Anyone else experiencing? Any fixes in place?

13 replies
Sort By: 

Feb 24, 2025 5:56 AM in response to Pkvcool2021

Well, there’s your answer. They don’t care to support their products and services. I’ve looked at the number of WhatsApp updates since last September. It’s over 30 updates. This tells me they are having quality issues and they’ll get to your issue eventually.


If the Apple Camera app is working there isn’t anything for Apple to diagnose. Try deleting the app, restarting your iPhone and downloading the latest version. If that doesn’t fix it, check every day for a new update.


Sorry, there not anything further to suggest.

Reply

Feb 24, 2025 5:44 AM in response to Jeff Donald

their reply was they won't respond regarding media attachment


Hi,

Thanks for reaching out to us! To quickly find the answer to your question about using media, please read this Help Center article (https://faq.whatsapp.com/702070018463326).

For questions about AI experiences on WhatsApp, you’ll likely find an answer to your question here (https://faq.whatsapp.com/897516585721597).

Unfortunately, we don’t provide chat or email support for questions about using media at this time. Replies to this message won’t be read. Thank you for understanding.

Reply

Mar 21, 2025 4:31 AM in response to aaakhtar_

Have you talked to the support team for your app? If so, what did they say? They’ve released 5 updates so far this month and 3 in just the last week. Have you been updating your app regularly?


You can contact Apple Support too. They can do remote diagnostics of your iPhone and confirm its operation.

Reply

‘WhatsApp was unable to start the camera’ error on iPhone 16 Plus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.