I set up new iPhone 16plus from iPhone 7plus. Old phone still says 2 mins left & is active ie: old phone rings. New phone looks like everything transferred. How do I erase data on old phone & deactivate?
[Re-Titled by Moderator]
If the old phone still rings … it sounds like the number (nanoSIM / eSIM) wasn’t transferred.
(assuming that you’re keeping the same phone number)
Contact your carrier.
Also see this:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
You KNOW the old phone is “clean” when upon power-up it presents a “select language” screen and a cursive script “Hello”
If the old phone still rings … it sounds like the number (nanoSIM / eSIM) wasn’t transferred.
(assuming that you’re keeping the same phone number)
Contact your carrier.
Also see this:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
You KNOW the old phone is “clean” when upon power-up it presents a “select language” screen and a cursive script “Hello”
Perhaps you may have seen this support article
and if so, how was progress done toward goal?
(from iPhone User Guide)
How do I erase data on old iPhone 7 Plus & deactivate it?
