Cannot set up face ID now either, as it won't go past setting face by
moving head in a circle slowly 360° around. Nothing happens and there
isn't anything to make the phone advance to next step. So I've lost
face ID and have to use my access code to get into my phone. And I have
to use that code if phone is inactive for a few seconds. This is
running me nuts.
iPhone 13 Pro, iOS 18
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
After last upgrade to 18.3.2 facial ID does NOT work.
