"Hi, I've got a brand new Apple 20W adapter that has developed a spark mark on the leg and a small piece of the leg has broken off. Despite this, the charger is still working fine. Is this normal? Could it be due to a loose socket? Should I continue using it?"
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 17
If you have any concerns discontinue use of the product and return to Apple for diagnostics and possible replacement. A physical examination by trained technicians is required for the continued safety of you, your property and the device.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
If you have any concerns discontinue use of the product and return to Apple for diagnostics and possible replacement. A physical examination by trained technicians is required for the continued safety of you, your property and the device.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Thank you for participating in the Apple Support Community.
We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
The adapter is working fine, it's new, and I'm from Pakistan. There's just a small spark mark, which was caused by a loose socket, and a very tiny piece came off from the leg. The speed of the adapter is also fine.
It seems like you're asking whether it's normal for a mark to appear from a loose socket, and you have images to share. I can help analyze it better if you upload the pictures so I can take a look at them. Let me know!
Is a spark mark on an Apple 20W adapter normal or a cause for concern?
