Apple Pay transactions pending

They insist the transactions are complete. In support chat, they have asked for screenshots over & over to show it says pending. I keep providing them.

It’s purchases AND subscriptions. Wouldn’t that indicate an issue on Apple’s side? My bank has nothing pending and say if the payments were processed, if anything, they’d be pending in my bank account. They aren’t.

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18.3.2

I’ve been given that link by chat support so many times. It says pending for all items. Chat support says they see it as “completed.”

While it doesn’t solve the problem, and I shouldn’t have to do it, I might try switching payment methods & see if anything changes. This is all so annoying.

Interestingly, Udemy support told me today that it is definitely on Apple’s side, that there is sometimes a “security hold” without reason, and it can take up to 14 days to process.

I appreciate your effort to try & sort it out. I opened a support chat again as I now have 25 items stuck in pending. Chat support was unhelpful, as I anticipated after my last two chats.

I switched my primary payment method from Apple Pay to my secondary, which is actually the same card. Just wanted to give that a try. I’ll give it a day and then try even swapping for another card.

This is extremely frustrating as not having access to a class I needed for my job is now way more expensive than when I initially purchased (where it’s stuck in pending).

thanks for trying!

Correct. No access, no record of anything, no confirmation emails, no Apple receipts— everything is sitting in “pending” under my purchases.

Yes

Thanks. I did phone calls the other day and spent over an hour being transferred to many people, each telling me something different. Total waste of time from every approach.