Why is Nebula App still available on the App Store despite reports?

Same thing happened to me. Thought I was just paying for a cute astrology reading, ended up being billed $50 a week later. No warning, no receipt, nothing. I reported it through Report a Problem but the app is still live. Really disappointing.

For users having trouble with the Nebula subscription charges, it is not due to the app. Those users have been directed to their website for a free reading that also signed them up for a free trial and are being billed for the subscription directly. The referral link that was used most likely came from a Social Media post or website advertisement where they were paid for that referral.

They also have an app, but you would have been charged whether you downloaded the app or not. That is not unusual and there are many other companies that also have a website subscription that are not managed by Apple and an app. For example, Netflix, YouTube, Walmart, all have subscription options on their website that have nothing to do with Apple. Just because they also have an app does not mean that Apple has any control over the subscription that was started.

For a subscription made with the actual Nebula app using an in-app purchase, you can cancel those easily since they are managed by Apple and cancelled the same way you cancel any subscription. If you want to report the website as a scam, that can be done here:

https://reportfraud.ftc.gov

If they’re using a third-party processor instead of Apple’s in-app purchases, that alone should raise a red flag. Isn’t that against App Store policy for digital content? I hope Apple investigates this properly.

Can confirm this app is shady. My girlfriend got charged twice after deleting it. We contacted their support multiple times and never got a reply. Also noticed that the “cancel” option just doesn’t load. Something’s definitely not right here.

also had a bad experience with Nebula: Horoscope & Astrology. I signed up for a 3-day "free trial" after seeing an ad, expecting a $5 one-time reading. A week later, I was charged $49.99 without agreeing to a subscription. The app’s "My Plan" section wouldn’t load, support didn’t respond, and their email bounced. I found many similar complaints online—unauthorized charges and no way to cancel. I disputed the charge with my bank and got a new card. I’m frustrated that this app is still on the App Store despite these issues and reported it to Apple, but nothing has changed

damrighto wrote:

also had a bad experience with Nebula: Horoscope & Astrology. I signed up for a 3-day "free trial" after seeing an ad, expecting a $5 one-time reading. A week later, I was charged $49.99 without agreeing to a subscription. The app’s "My Plan" section wouldn’t load, support didn’t respond, and their email bounced. I found many similar complaints online—unauthorized charges and no way to cancel. I disputed the charge with my bank and got a new card. I’m frustrated that this app is still on the App Store despite these issues and reported it to Apple, but nothing has changed

You signed up for the subscription on the Nebula website and you should also cancel on the website. It makes no difference if you had the app or not, you would be charged for the subscription because you have already agreed to those terms on the website that is billing your directly. The app does not even need to include a method to cancel the website subscription within the app, so having it not working is irrelevant. Apple only manages subscriptions made with an in-app purchase. The location of the link you used to direct you to the website was paid for the referral, so you may want to evaluate that source as being not trustworthy. If you want to report the website you can do that here: https://reportfraud.ftc.gov/

You can report a problematic app at https://reportaproblem.apple.com/