How do I cancel unauthorized charges not present on Apple Account?

I have been charged two months for this app: Ultiself for $49.93 2x. The second charge came after I was issued a new card from the bank. The new card number was the same but the expiration date and the CVV number is different but the still found a way to charge me. The app dots not show on my subscription list therefore I can’t stop the charges and request a refund. The details are below.

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[Edited by Moderator]

iPhone 12, iOS 18

Posted on Mar 27, 2025 12:48 PM

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Mar 27, 2025 1:13 PM in response to Kbraun474

How did you determine the charge was for Ultiself?


If the charge does not appear as "apple.com/bill" on your payment method, then neither Apple nor your Apple account have anything to do with them.


If it's showing up directly as Utiself on your statement, then it means you subscribed directly with them or on some other platform, probably on their own website and you would need to cancel it through there too.


If it does appear as "apple.com/bill" and you identified it from the list of charges on your account as coming from "Ultiself" , it is possible it's not a subscription, but just a single purchase. Ultiself appears to have individual routines for purchase which have no associated subscription. You may have inadvertently purchased some of those and as such there may not be any associated subscription to cancel, just the purchases. You can request a refund for the individual purchases in that case.


click here ➜ Request a refund for apps or content that you bought from Apple - Apple Support


If you are the Family Organizer of a Family Sharing group, then the subscription if it exists may be on one of the other family member's accounts, and not yours directly even though you are charged for it.

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How do I cancel unauthorized charges not present on Apple Account?

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