How do I fix 'A problem was detected with the true depth camera, Face ID has been disabled' on iPhone?

A problem was detected with the true depth camera, Face ID has been disabled



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iPhone XR, iOS 18

Posted on Mar 30, 2025 2:49 PM

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Mar 30, 2025 2:51 PM in response to Jonahdoris

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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How do I fix 'A problem was detected with the true depth camera, Face ID has been disabled' on iPhone?

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