Zurarczurx wrote:
I just had a look at the Dream Router. There's bugger-all information on the site with superficial tech-specs and no downloadable manual - indeed there's no manual at all apparently. Contrast that with the 760-page manual that's online for my Draytek router. Also, it's not clear from answers on various websites whether or not a Ubiquity account is needed to operate the router. That's a huge red flag for me. So, no manual and possible mandatory account means that I wouldn't buy anything from Ubiquity.
Red flags? Don’t look at Apple, then. (Either around requiring vendor accounts, or around the increasingly-superficial docs. We’re not in the same era as the old Apple Mac OS X Server detailed docs and the Xserve DIY repair docs, either.)
As for Ubiquiti gear and docs, the Unifi Portal app provides some online doc (via GPT), and the /r/ubiquiti subreddit (where Ubiquiti participates) is useful, and an immense number of UI YouTube videos. And the user interfaces are usually pretty good, same as Apple.
As with many (most) other vendors, UI also has online support, as well as support plans, as well as in-person classes. And the usual zillion articles and postings from ~everybody.
One of the sections I’ve just noticed in the Portal app is a “what equipment do I need to get started?” section. Which then uses that as the GPT prompt. Not sure how useful the Portal app might be past that, though.
One of the earlier installation roadblocks deploying Ubiquiti gear involved MAC impersonation. I asked about that apparent omission, and a month or so later the feature appeared in a new build. Coincidence? Or responsiveness? Donno.
Remote network access is available, but is configurable and is not required. And yes, remote access is tied to a Ubiquiti account.
You’ll need the UI account for updates, for remote access, and it makes purchases and related details easier.
Once I got past the MAC impersonation, it’s all been solid. Incrementally adding gear has been easy, as well.