What to do when my iPad is stuck on the Apple logo?

I was updating iPad through iTunes to restore because I forgot my passcode, the I bumped it andI heard the Windows 11 USB disconnected sound now my iPad is stuck, black screen, Apple logo, and progress bar. It's not responsive, I've tried DFU mode, hard restart, and all the fixes and nothing works. Please, this iPad is important to me. Please help.




[Re-Titled by Moderator]

iPad (9th generation)

Posted on Mar 30, 2025 5:16 PM

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Mar 31, 2025 4:00 AM in response to H_Man2554

You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

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What to do when my iPad is stuck on the Apple logo?

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