Cannot open a jpeg or pdf in my email since update.

I have always been able to open a pdf or jpeg I get in an email. Now it just sits on a screen and never opens. Have made sure update is complete, turned it off and restarted and these are all from different people and they all open on my phone, just not my iPad.

iPad (10th generation)

Posted on Mar 31, 2025 3:43 PM

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Question marked as Top-ranking reply

Posted on Apr 1, 2025 11:53 PM

Re: I have always been able to open a pdf or jpeg I get in an email. Now it just sits on a screen and never opens


Sometimes things change:

Apple Support's article for iOS 18 :Download email attachments in Mail on iPad - Apple Support

Eg: says:

"Go to the Mail app on your iPad.

Open a message with an attachment, then touch and hold the attachment.

Do any of the following:

  • Save it in the Photos app: Choose Save Image.
  • Save it in the Files app: Choose Save to Files.
  • Open it with another app: Tap Share , then choose the app.


If this is not working for you:

Please send feedback to Apple if you want to:

Feedback - iPad - Apple

1 reply
Question marked as Top-ranking reply

Apr 1, 2025 11:53 PM in response to Mctowgirl

Re: I have always been able to open a pdf or jpeg I get in an email. Now it just sits on a screen and never opens


Sometimes things change:

Apple Support's article for iOS 18 :Download email attachments in Mail on iPad - Apple Support

Eg: says:

"Go to the Mail app on your iPad.

Open a message with an attachment, then touch and hold the attachment.

Do any of the following:

  • Save it in the Photos app: Choose Save Image.
  • Save it in the Files app: Choose Save to Files.
  • Open it with another app: Tap Share , then choose the app.


If this is not working for you:

Please send feedback to Apple if you want to:

Feedback - iPad - Apple

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Cannot open a jpeg or pdf in my email since update.

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