MacBook Pro 2019 keep on restarting after random keyboard problems

I had the laptop for almost 4 years and I never got any issue. Recently on of my command key and Z key stop working. Then I notice like the command key is press when it is not. Then when I restart the laptop, I am unable to login. The whole keyboard stop working and from login screen the laptop keep or restarting itself even if I shut it down. it keeps on restarting. I tried external keyboard but it doesn’t work either. I try to clear the keyboard using compressed air but the issue remain. I can access my work.

Is this a normal behavior or it is just the keyboard issue?


MacBook Pro 16″, macOS 15.4

Posted on Apr 2, 2025 3:02 AM

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Apr 2, 2025 3:14 AM in response to cris_xx

You're doing all the right things but it's still not working.


Are you in England or Wales? If so, you're protected by the Consumer Credit Act for six years. See:


Legal - Apple Products and Consumer Laws in the United Kingdom - Apple


This entitles you to a free repair or replacement from Apple. They should be able to preserve your data if necessary and you ask them to do so!

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Apr 2, 2025 7:27 PM in response to cris_xx

Try using an external keyboard assuming the laptop is able to boot and the issue is just a bad built-in keyboard. Even try Safe Mode if a normal boot doesn't work.


If you can boot the laptop, then immediately backup your data.


I don't recommend spending any money to repair any 2016-2020 Intel Mac with USB-C ports for multiple reasons. The money spent on repairs is much better put towards a new laptop.


FYI, there are a lot more new ways to permanently lose access to the data stored on the internal SSD of the recent Macs due to all of the hardware, software, and security changes. People should always have frequent and regular backups of their computer and all external media (including the cloud) which contains important & unique data. Apple makes this extremely easy by providing Time Machine backup software with macOS, but there are also several third party options as well.

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MacBook Pro 2019 keep on restarting after random keyboard problems

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