Recurring MacBook Air M2 Crash and Reboot Issues - Persistent DCP PANIC Errors Despite Repairs

Hey everyone,


I’m having a frustrating issue with my MacBook Air M2 😞. It keeps randomly crashing and rebooting on its own. I’ve taken it to the Apple Store twice now, and each time they’ve wiped the system, replaced system, and given it back, but the issue keeps happening 🔄.

The Apple Store technician tried all the usual fixes—wiping the system, resetting the NVRAM/PRAM, and even replacing system—but it’s still happening 😩. It’s getting to the point where I don’t know what else to do, and I’m just getting really frustrated 😤.


Has anyone else had this issue with their M2 MacBook? Any advice or solutions? I’m at my wit’s end with this, and I’d really appreciate any help! 🙏


Thanks in advance! 🙌



MacBook Air

Posted on Apr 3, 2025 8:10 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Apr 4, 2025 12:08 PM

It is an issue related to a display.


DCP == Display Co-Processor


It could be related to an external display, or possibly an external adapter/dock/hub/cable which has a display connection or has display features, or it could be the I/O port on the laptop, display cables, or the Logic Board itself. There is even a possibility of a macOS bug which certain hardware configurations involving displays can crash the system with these DCP Kernel Panics. As you can see, there are a lot of possibilities here with very few actually involving a hardware issue with the M-series Mac.


We have seen lots various DCP based Kernel Panics on this forum, but very little useful information or feedback from users. This is not something that is easy to troubleshoot. The first level Apple support agents have no clue about what they are doing when it comes to this particular issue since they do not understand Kernel Panics. You need to have Apple support escalate your issue up the chain so you can get assistance from an Apple engineer who understands Kernel Panics.


You can also help out by trying to identify whether any particular external device is causing this problem. It is best to do the testing with a clean install of macOS. A clean install of macOS is when you erase the disk followed by reinstalling macOS......just do not install any third party apps or restoring from a backup just in case there is a third party software component associated with the issue. Test thoroughly a clean install under these conditions. If you cannot reproduce the problem with a clean install under these conditions, then you can try reinstalling third party apps one at a time to see if & when the issue comes back. Restoring from a backup although that will likely bring back the third party software causing the issue unless you only bring back the home user folder(s) & your data.


Either you will figure out the source of the problem, or you will be able to provide Apple engineers with some valuable information regarding the issue.

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Question marked as ⚠️ Top-ranking reply

Apr 4, 2025 12:08 PM in response to kingshum98

It is an issue related to a display.


DCP == Display Co-Processor


It could be related to an external display, or possibly an external adapter/dock/hub/cable which has a display connection or has display features, or it could be the I/O port on the laptop, display cables, or the Logic Board itself. There is even a possibility of a macOS bug which certain hardware configurations involving displays can crash the system with these DCP Kernel Panics. As you can see, there are a lot of possibilities here with very few actually involving a hardware issue with the M-series Mac.


We have seen lots various DCP based Kernel Panics on this forum, but very little useful information or feedback from users. This is not something that is easy to troubleshoot. The first level Apple support agents have no clue about what they are doing when it comes to this particular issue since they do not understand Kernel Panics. You need to have Apple support escalate your issue up the chain so you can get assistance from an Apple engineer who understands Kernel Panics.


You can also help out by trying to identify whether any particular external device is causing this problem. It is best to do the testing with a clean install of macOS. A clean install of macOS is when you erase the disk followed by reinstalling macOS......just do not install any third party apps or restoring from a backup just in case there is a third party software component associated with the issue. Test thoroughly a clean install under these conditions. If you cannot reproduce the problem with a clean install under these conditions, then you can try reinstalling third party apps one at a time to see if & when the issue comes back. Restoring from a backup although that will likely bring back the third party software causing the issue unless you only bring back the home user folder(s) & your data.


Either you will figure out the source of the problem, or you will be able to provide Apple engineers with some valuable information regarding the issue.

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Apr 19, 2025 6:36 PM in response to kingshum98

Statistically, some percentage of devices will fail (regardless of how well designed they might be), and someone is going to own one of those devices when it fails...


You just got to be the (un)lucky winner this time around...one device out of however many, one time out of ten years is pretty good statistics though...

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Apr 10, 2025 3:52 AM in response to HWTech

Thank you, HWTech, for your detailed insight 🙏


I can guarantee that I have not plugged in any HDMI or connected an external display to my MacBook, so it's very likely that the issue lies with the logic board itself 🧠🔍


I really appreciate your help — you're absolutely right that I need to speak with an Apple engineer who actually understands kernel panics 🛠️💻 When I went to the Apple Store, the technician erased everything and did a full clean install of macOS. Since then, I haven't installed any third-party apps at all, but the problem still keeps happening 😓


Thanks again for your advice — I’ll head back to the Apple Store and push for a deeper investigation 👨‍🔧🍏

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Apr 10, 2025 7:18 AM in response to kingshum98

kingshum98 wrote:

Thank you, HWTech, for your detailed insight 🙏

When I went to the Apple Store, the technician erased everything and did a full clean install of macOS. Since then, I haven't installed any third-party apps at all, but the problem still keeps happening 😓

If that is the case, then the Apple Store should be willing to start replacing parts on the laptop. Most people end up reinstalling everything after the clean install which complicates matters. The fact your laptop continues having Kernel Panics in a pristine state indicates a hardware issue with the laptop itself. See if the Apple Store is now willing to repair the laptop.

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Apr 10, 2025 9:16 AM in response to kingshum98

Thank you again, HWTech, for your advice 🙏

I just got back from the Apple Store, and they’ve decided to send my MacBook in for a logic board replacement. Hopefully, this will finally fix the issue. Otherwise, it might point to a deeper problem with the latest macOS itself.

Thankfully, I’m still covered under AppleCare until this August — they told me it would’ve cost £449 otherwise 😅 Honestly, this is the first time I’ve ever been disappointed with an Apple product. I’ve been using Apple devices for over 10 years and never had a single issue. Everything’s always been smooth and reliable… until this MacBook Air M2 started acting glitchy. Really hoping this is just a one-off.

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Apr 19, 2025 5:11 PM in response to HWTech

Thank God I got AppleCare! 🙏 The Apple Store replaced the logic board and the Touch ID. If I hadn’t bought AppleCare, the repair would’ve cost £842 — crazy! 😱 So far, the MacBook Air M2 hasn’t been rebooting itself again and again, and it looks alright now. 🤞 Thanks for your insights! 💬😊

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Recurring MacBook Air M2 Crash and Reboot Issues - Persistent DCP PANIC Errors Despite Repairs

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