iPhone 13 Pro Max
Recently “deleted” everything on the phone as I took it over from my hubby that got a new one. (Don’t know if that matters.)
Now it won’t let me do a software update, saying I need Wi-Fi… But I’m already connected to a stable Wi-Fi…
Then reboot your router and try it again. If that doesn't work, try updating using your computer instead of over the air.
Then reboot your router and try it again. If that doesn't work, try updating using your computer instead of over the air.
Are you using a VPN? If so delete it and the profile.
If you have 5G service, you can probably update using cellular data. Using a hotspot instead of an actual wifi network is almost guaranteed to fail.
Most Starbucks and McDonalds have free wifi these days... as do many bars and restaurants. Find one near you. Connect to their wifi and try the update there.
Try a different wifi network.
Hello~ Here’s a link to click on and review…
Updating iOS: common issues and solutions - Apple Community
~Katana-San~
There may be other authorized Apple repair and service shops in your area, so you might be able to avoid the long drive to the Apple Store. Click on the link below:
Tim, thanks for the suggestion, I really appreciate it.
However: am on (my own) secure wifi & have no troubles with other devices connected to same (& am located in the boonies so there’s no other network nearby), have had zero issues updating on previous occasions using same wifi…
Any other suggestions?
Wish I could hook up to a computer, but that sucker gets its internet from a second iPhone - a hotspot for wifi.
(Yes, have tried rebooting the second phone. -I’m not exaggerating about being in the boonies: thereof the hotspot…)
Have also tried same with hotspot off an iPad, same thing.
Every other device is communicating back & forth, can do everything we ask, except doing the dang update…
I guess I’ll have to schedule a 3 hour one-way trip to the nearest Apple Store…Oh, well.
Thank you so very much for your suggestions!
Using a second phone as a hotspot, only way to get internet around here.
Have had an iPhone for ever & never had issues updating before.
I’m resigning myself to take a day off to travel to the city to get the Apple Store people to have a look-see.
Thank you so very much for your attention, tho. Much appreciated.
Service is sketchy, usually lands on LTE, but have done updates through the hotspot for years -thereof my confusion…
But totally understand your scepticism.
& yes, thanks for the reminder re. Micky-D’s etc.: at least that would only be 1 hour away.
All the best.
Hello once more~ You’re welcome and I agree with *KiltedTim* on the 5G service. I think therein lies your problem. I thought I was in a remote area but sounds like you have me beat!! Take care.
~Katana-San~
Thank you, but no: the nearest one is 3 hours away…
Lovely to not be crowded, but sucks when you need something specific…
Thanks again, very kind of you!
Very helpful, gives me a couple of things to try. Perfect!!
Thank You!👍
iPhone 13 won’t let me do a software update even though I'm connected to Wi-Fi -Why??
