Cannot connect to App Store on iPad Air 2 iOS 15.8.3

My mom cannot connect to the App Store.. the iPad is updated to 15.8.3. But cannot be updated further. We have internet and my newer iPad is connected. I have also noticed on the settings tab…a Cellular data … no SIM…. I don’t think she ever had a SIM on this iPad.. she just connect directly to WiFi.

iPad, iPadOS 16

Posted on Apr 4, 2025 7:53 AM

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1 reply

Carol B.

Level 6

17,855 points

Apr 5, 2025 6:03 AM in response to StephanieJayneB

Thank you for providing all that detail. She should not need a SIM to connect WiFi is enough. What happens when she tries to connect? Is there an error message? If yes, that could point us to the problem.

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Cannot connect to App Store on iPad Air 2 iOS 15.8.3

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