ipad restrictions wont work
So in late Oct/Nov I bought my twins apple iPads I've never owned an apple device myself nor do I want to now when in store the bloke I spoke to I explained what I needed and why ie special needs kids and what they were to be used for he asked me if I had a apple device and I told him no he told me that they'd have to set up with my email and that they'd work fine with restrictions though he did run off a few times asking questions about things but was adamant they'd work fine but they haven't we've had them in four times to the store due to restrictions because I was finding things he shouldn't be accessing and three lengthy phone calls as one child in particular has even managed to set up an adult tiktok account posting videos of his family thankfully I was able to remove most and deleted the app but in doing so realising that it's not hiding apps it's not locked out my account stuff that was set to not allow is on the tablets and I've checked settings so question is if the store cannot fully secure and fix whatever is going on with these tablets can I get a refund to add they were set up with my name/email as they are just turned 10yr they have severe learning difficulties and major lack of understanding as to why they can't do this stuff all which we explained and why we wanted something we could completely secure now I'm being told we need a 3rd device to child proof the other two and I'm ****** if I'm paying out for something I don't want just to secure something the bloke in the shop told me would be secured!!
iPad, iPadOS 18