I can’t update my IPad or download any apps

i have a iPad Pro 3rd gen and have been stuck on iOS 15.6. Updating my iPad doesn’t seem to work it just stays on “Update Requested” and then eventually it will fail. I also cannot download any apps so I was forced to reset my iPad hoping it would fix the issue. Now the issues stay but I can no longer download anything. I now only have access to the few apps it comes with after installation. I also tried to update manually on iTunes but it doesn’t work either. It just loads saying connecting to server and then does nothing more. I have tried everything please help

iPad Pro, iPadOS 15

Posted on Apr 11, 2025 9:51 PM

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Apr 13, 2025 8:13 AM in response to EmmanuelSila

Assuming that you have adequate free-space to accommodate the download - if you are experiencing difficulties with adding, updating or removing Apps from your iPad (or making in-App purchases) you should check your ScreenTime restrictions:


  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Adding Apps - set to Allow
  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Deleting Apps - set to Allow
  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-app Purchases - set to Allow



It is generally recommended that you maintain 4-6GB of free space at all times - as your iPad needs some temporary space to complete some tasks - such as performing system software updates.


A system software update requires sufficient space to be downloaded, unpacked and verified prior to installation - major version updates (such as updating from iPadOS 17.x to iPadOS 18) requiring considerably more space than an incremental point-update. After the update is successfully completed, temporary files are automatically deleted - returning free space.


If your internal storage is full, or is insufficient for the task that you need to perform, your only option is to better manage the storage that you have - and delete unused Apps or unneeded data. 


These support pages should prove to be helpful:

About storage on your device and in iCloud – Apple Support

What's the difference between device storage and iCloud storage? – Apple Support

Manage your iCloud storage – Apple Support

How to check the storage on your iPhone, iPad and iPod touch – Apple Support

Clear Other storage on your iPhone or iPad - Apple Support


“Offloading” Apps can be a helpful method of creating temporary space for a software update.

https://9to5mac.com/2020/01/21/how-to-offload-apps-in-ios-to-save-space-without-deleting-their-data/


Additional information about creating sufficient space for installation of a software update can be found here:

If you need more space for an update on your iPhone, iPad, or iPod touch - Apple Support



If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

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Apr 12, 2025 8:51 AM in response to EmmanuelSila

How full is your iPad storage? A cerain amount of free space is needed for updating the OS or adding apps. This is for iPadOS 18 but should apply to yours:


Manage storage on iPad - Apple Support


Also you may need to connect your iPad to a computer to make the jump from iPadOS 15 to current. These two aricles show how:


if you're using a Mac with macOS Catalina or later


if you're using a Mac with macOS Mojave or earlier or a Windows PC

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I can’t update my IPad or download any apps

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