How to resolve stuck rings on Apple Watch for total activity and ring closure?

Question

Level 1

12 points

How to resolve stuck rings on Apple Watch for total activity and ring closure?

Hi,

I would need advice on rings on Apple Watch, I got stuck approx 2 months ago with rings for total activity 1250 days, also ring 1250 closing all rings. Ended up going to higher tech support as they have tried all the steps but still these rings are stuck. Would anyone have an idea how to enable them? It's taking an awfully long time to resolve if my activity isn't working then what's the point of the watch. When the notification is already a problem defacto since the inception of the watches that go on repeatedly, which I have become accustomed to so after all activity is important for me to keep track of my fitness.

[Re-Titled by Moderator]

Apple Watch Series 9, watchOS 11

Posted on Apr 13, 2025 11:45 AM

Reply

Answer 1

Ingo2711

Level 10

80,199 points

Apr 14, 2025 9:27 AM in response to pavkad

You should contact the official Apple Support again about that, and give them your case number.

Also use the Feedback link to let Apple Techs know directly about the unresolved issue.

Feedback - Apple Watch - Apple

Feedback - iPhone - Apple

Reply

Answer 2

Ingo2711

Level 10

80,199 points

Apr 14, 2025 1:05 AM in response to pavkad

I guess the official Apple Support already had you erase and pair your watch again?

Unpair and erase your Apple Watch - Apple Support

Reply

Answer 3

pavkad Author

Level 1

12 points

Apr 14, 2025 3:53 AM in response to Ingo2711

Yes sure, I was told that it was passed on to higher support and that it would be under an update (of some sort) they were unable to say what. Because more people are having problems with it, but in my area it doesn't do it to people :/

However, there have been two updates in between and still nothing. Moreover, they promised to get back to me because I needed a message from higher tech support to let me know how things were going, no one got back to me

Reply

Answer 4

pavkad Author

Level 1

12 points

Apr 14, 2025 10:11 PM in response to Ingo2711

I've done this 3 times in total, still the same result, lower support says "we don't know how this will work out, we'll try to get someone from higher support to get back to you" Well, how will it work out? Nothing. So I will try for the 4th time then it's already a broken product with filing an official complaint.

Reply