Apple Configurator error: (email) cannot manage devices

Trying to enroll an iPad into ABM using Apple Configurator 2, running into the error below. I have done this previously without issue, but I went to do it today, and im running into this. I have admin, and device enrollment admin roles in ABM so it shouldn't be a permissions issue. First ran into this issue when trying to enroll the device, so I tried removing the organization and readding it, still having the issue.


"[email address] cannot manage devices in Apple School Manager or Apple Business Manager. Please contact your organization's administrators"


[Re-Titled by Moderator]

iPad Air (M2, 2024)

Posted on Apr 15, 2025 7:48 AM

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Apr 17, 2025 6:16 AM in response to edeboer

I am having this same issue. I am an administrator in ABM but apple configurator throws an error when attempting to enroll devices and says I don't have permissions. This has always worked for me over the past year and a half. Stopped working today.

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Apr 16, 2025 12:37 PM in response to edeboer

I am experiencing the exact same issue. I am also an admin so it's definitely not a permissions issue.

I too tried removing the organization in Apple Configurator and tried re-adding it, but now I can't even add it due to the exact error you're getting.

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Apr 17, 2025 12:04 PM in response to MaineSec

I got on the phone with Apple Business support yesterday. We left our org removed from Apple Configurator, and then went through the device Prepare procedure. When prompted during Prepare, we signed back in, and the device enrolled successfully. I checked our org settings, thinking I'd have to re-add the org, to find that the org was already added back. Subsequent devices enrolled normally without errors and without having to sign in. I'd recommend trying this, or getting on the phone with Apple Business support so they can walk you through it.

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Apple Configurator error: (email) cannot manage devices

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