Unable to change son’s iCloud password on my new parent device

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Level 1

4 points

Unable to change son’s iCloud password on my new parent device

Having bought an iPhone 16 Pro, I gave my son (age 12) my previous iPhone 13 Pro Max. He signed out of his old iPhone 12 but cannot sign in to my iPhone 13 Pro Max as he has forgotten his iCloud password. Therefore he cannot access any apps on the iPhone 13 Pro Max. I tried to change his iCloud password as the parent and get the attached message. Having looked online for help, spoken to Apple Support and waited for 30 days we still can’t change his iCloud password. Can anybody help?

iPhone 16 Pro, iOS 18

Posted on Apr 18, 2025 2:16 AM

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Answer 1

sberman

Level 10

272,436 points

Apr 18, 2025 3:24 PM in response to jzm1acc

jzm1acc wrote:

Having bought an iPhone 16 Pro, I gave my son (age 12) my previous iPhone 13 Pro Max.

Hopefully before he received it, you did the following:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

The word “your” appears many times in your screenshot when you’re actually trying to change your son’s information. So hopefully you followed the process shown in “Change your child’s Apple Account password…” here, and your account information is all stable and correct.

Change your Apple Account password - Apple Support

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Unable to change son’s iCloud password on my new parent device

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