Apple Pay is not verifying my identity
When submitting my ID it’s saying that it cannot be verified wondering, why is that? Let me know what to do.
iPhone 12 Pro Max, iOS 18
Question marked as
Your first step is to review the information in the Apple Support article I linked below. Second step is to call the phone number at bottom of this post.
Verify your identity for Apple Card or Apple Cash - Apple Support
You’ll need to contact an Apple Cash Specialist at Green Dot Bank. Make sure you have information handy such as drivers license, birth certificate (to avoid confusion or nicknames etc.) and social security number.
Please contact an Apple Cash Specialist at Green Dot Bank.
Contact Green Dot Bank:
- by calling (877) 233-8552,
- by mail for disputes at P.O. Box 9, West Chester, Ohio,
- by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
- visit www.greendot.com