Hello Apple Support,
My MacBook Air isn’t turning on. The power button light turns on, but the screen stays blank. I’ve tried holding the power button for 10 seconds, unplugging accessories, and checking the power cable, but the issue persists.
Can you help me resolve this or guide me to schedule a service appointment?
[Re-Titled by Moderator]
MacBook Air 15″, macOS 15.4
Based on the information provided, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Which exact model is your MacBook Air?
Regardless, see if the user tip guide can help: Mac Basic Startup Troubleshooting Steps
The first step in obtaining service would be to contact Apple Support directly. Step 13 in the guide provides you with the links to do so.
MacBook Air turns on but screen remains black
