Active iTunes account not recognized for App Store purchases

Question

Level 1

4 points

Active iTunes account not recognized for App Store purchases

My account is active active, but iTunes says that is not so I cannot make it a purchase at AppStore. The message that I receive received says that I need to contact iTunes support.

[Re-Titled by Moderator]

Original Title: ITunes issues

iPhone 16e, iOS 18

Posted on Aug 12, 2025 5:32 PM

Reply

Answer 1

Niel

Community+ 2025

Level 10

741,101 points

Aug 12, 2025 5:40 PM in response to macedo96

The people on these boards are mostly other customers and won't know why you're getting that message. Click here and ask Apple Support for assistance; if you can't reach them or are in a hurry, try putting in a different payment method.

(261026)

Reply