How to get a refund for unused app subscriptions after being denied

Did you cancel a minimum of 24 hours before the trial ended? You can call or chat from Contact Apple Support - Apple Support for further assistance.

Make sure you use one of the many methods to prevent your kids from making these purchases. Apple offers many methods to prevent this from happening and will depend on if the purchases are happening on your device or if they have their own. These options include:

• Ask to Buy - Approve what kids buy with Ask to Buy - Apple Support
• Require Password for Purchases - Require a password for App Store and iTunes purchases - Apple Support
• Use Parental Controls - Use parental controls on your child's iPhone and iPad - Apple Support

Apple may issue a refund for an accidental purchase, but it is expected that you will make the necessary changes to prevent that from happening again.

edel90 wrote:

Is there a complaints procedure anyone knows about?

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “

Apple’s position appears to be that people need to be proactive with purchases, canceling subscriptions at least 24 hours before trials end, and ensuring that others are not able to make purchases on a user’s account. Note that if you allow another person access to purchasing on a device, or through Family Sharing if you are the Organizer, you are taking responsibility for things they do. Apple offers these proactive features:

On your device you can use Screen Time to prevent unintentional or unauthorized purchases from the App Store, in-app, and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support

Also on your device, require a password for App Store and iTunes purchases —> Require a password for purchases in the App Store and other Apple services - Apple Support

Use Screen Time as part of parental controls on your child's iPhone, iPad, and iPod touch —> Use parental controls on your child's iPhone or iPad - Apple Support

If a child made this purchase on their device, consider activating Ask To Buy—> Approve what kids buy with Ask to Buy - Apple Support

Use Guided Access to permit a person to only use a single app —>

Lock iPhone to one app with Guided Access - Apple Support