iPhone 16 Pro disconnects from Starkey hearing aids after iOS26 update

I installed IOS26 on my iPhone 16 pro. Now my Starkey hearing aids have trouble connecting. Once they have connected they disconnect after a few minutes. This is terrible because I cannot use the iPhone as I always did. Can I remove this update?



[Re-Titled by Moderator]

Original Title: Hearing aids

iPhone 16 Pro, iOS 26

Posted on Sep 21, 2025 4:59 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 21, 2025 7:53 PM

Hi augusta177

welcome to this Apple (user-to-user) Community!


Re: "Hearing aids: iPhone 16 Pro disconnects from Starkey hearing aids after iOS26 update".


Wondering if you tried restarting iPhone to re-establish the connection. Restart your iPhone - Apple Support

or

You can try turning Bluetooth off and back on.

__________________________________________________________________________________________________

Re: I installed IOS26 on my iPhone 16 pro. Now my Starkey hearing aids have trouble connecting. Once they have connected they disconnect after a few minutes. This is terrible because I cannot use the iPhone as I always did."


In Apple Support's online article: List of Made for iPhone hearing devices - Apple Support

Starkey has various models listed as being "Made for iPhone" (Mfi) compatible:

You may want to check whether or not your hearing aids are listed:

Starkey

  • Evolv AI*
  • Genesis AI*
  • Halo
  • Halo 2
  • Halo iQ
  • Livio AI*
  • Livio*
  • Livio Edge AI*


With hearing-Aids that are listed, you are able to use Apple's inbuilt hearing health software.

Eg: Settings > Accessibility > Hearing Devices controls.


Else: If your hearing aids are not listed:

you may need to rely on Bluetooth and an app to control the hearing-aids.


It is likely your hearing-aids need a firmware (and or app) update in order to restore usability, remain connected.

If you wish: It would be wise to check whether Starkey has a firmware (or app) update available for your Hearing-Aids, so they remain compatible with your iPhone.

ie: Consulting the hearing-aids manual, your hearing-specialist, or Starkey suppport website may be helpful

Or: If you use an app with your hearing-aids, you may be able to update the firmware from within the app.

__________________________

Re: "Can I remove this update?"

The way I understand it, an iOS version can only be updated (ie: not downgraded to an earlier version).

Keeping both iPhone and hearing-aids using the newest available software is recommended in order to avoid incompatibility and to side-step other issues.


All the best :-)

1 reply
Question marked as Top-ranking reply

Sep 21, 2025 7:53 PM in response to augusta177

Hi augusta177

welcome to this Apple (user-to-user) Community!


Re: "Hearing aids: iPhone 16 Pro disconnects from Starkey hearing aids after iOS26 update".


Wondering if you tried restarting iPhone to re-establish the connection. Restart your iPhone - Apple Support

or

You can try turning Bluetooth off and back on.

__________________________________________________________________________________________________

Re: I installed IOS26 on my iPhone 16 pro. Now my Starkey hearing aids have trouble connecting. Once they have connected they disconnect after a few minutes. This is terrible because I cannot use the iPhone as I always did."


In Apple Support's online article: List of Made for iPhone hearing devices - Apple Support

Starkey has various models listed as being "Made for iPhone" (Mfi) compatible:

You may want to check whether or not your hearing aids are listed:

Starkey

  • Evolv AI*
  • Genesis AI*
  • Halo
  • Halo 2
  • Halo iQ
  • Livio AI*
  • Livio*
  • Livio Edge AI*


With hearing-Aids that are listed, you are able to use Apple's inbuilt hearing health software.

Eg: Settings > Accessibility > Hearing Devices controls.


Else: If your hearing aids are not listed:

you may need to rely on Bluetooth and an app to control the hearing-aids.


It is likely your hearing-aids need a firmware (and or app) update in order to restore usability, remain connected.

If you wish: It would be wise to check whether Starkey has a firmware (or app) update available for your Hearing-Aids, so they remain compatible with your iPhone.

ie: Consulting the hearing-aids manual, your hearing-specialist, or Starkey suppport website may be helpful

Or: If you use an app with your hearing-aids, you may be able to update the firmware from within the app.

__________________________

Re: "Can I remove this update?"

The way I understand it, an iOS version can only be updated (ie: not downgraded to an earlier version).

Keeping both iPhone and hearing-aids using the newest available software is recommended in order to avoid incompatibility and to side-step other issues.


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 16 Pro disconnects from Starkey hearing aids after iOS26 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.