How can I get a return label for trade-in if it is not under the original label?

Question

Level 1

4 points

How can I get a return label for trade-in if it is not under the original label?

I had bought a new device and had requested a trade in. I received the tradein package without a return reciept on the 20th Sept. Since then I am trying to connect with UPS and Apple and no one is able to help. The Trade in Agent is brightstar. I need to send the phone back before the 3rd Oct. I requested the store even they have declined taking it, advised to contact UPS.

[Re-Titled by Moderator]

Original Title: Trade In Pick up Issue

Posted on Sep 30, 2025 6:46 AM

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Answer 1

Allan Jones

Level 9

77,750 points

Sep 30, 2025 5:58 PM in response to Shweta498

Do you mean the return label? The return label is usually UNDER the lable addesed to you.

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Answer 2

Shweta498 Author

Level 1

4 points

Sep 30, 2025 11:23 PM in response to Allan Jones

It’s not and no one is helping the store is asking to speak to UPS and UPS is saying that the return label is supposed to come from the Apple pickup partner. Need to know where to write to Apple to send me a new trade in kit.

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Answer 3

Allan Jones

Level 9

77,750 points

Oct 2, 2025 11:00 AM in response to Shweta498

As other end users like you we have no access to records of eitehr Apple or their trade-in partners. We are not able to support Apple's sales and marketing initiatives. All we can do is give you links you have probably visited already.

Contact - How to Contact Us - Apple

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