Apple Music not loading or connecting on iPhone

Question

Apple Music not loading or connecting on iPhone

My Apple Music stopped working — none of my music is showing in my playlist, nothing will load, and I keep getting a “Cannot Connect – The page couldn’t be loaded” error. I’ve tried switching between Wi-Fi and cellular, restarting my iPhone, and force-closing the app. I also tried adding a song to my playlist, but it failed with the same “Cannot Connect” message. My Apple Music subscription is active, and other apps with internet are working fine, so it seems specific to Apple Music.

[Re-Titled by Moderator]

Original Title: Music Not Working

iPhone 14 Pro, iOS 18

Posted on Oct 2, 2025 2:14 PM

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Answer 1

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picas

Level 7

21,051 points

Oct 2, 2025 3:06 PM in response to purpleflower3

Troubleshooting Apple Music Connection Issues

Check Internet Connection

Ensure your device is connected to the internet.
Use a web browser to visit any website. If it doesn't load, try another device on the same network.
If no devices can connect, restart your Wi-Fi router.

Verify Apple Music Status

Check Apple’s System Status page to see if there are any outages affecting Apple Music in your region.

Restart Your Device

Restart your iPhone, iPad, or Mac. This simple step can often resolve connection issues.

Update Software

Make sure your device is running the latest version of iOS, iPadOS, or macOS. Update if necessary.

Check Apple Music Subscription

Confirm that your Apple Music subscription is active. Go to Settings, tap your name, then select "Subscriptions" to check.

Reset Network Settings

If issues persist, consider resetting your network settings. This can resolve deeper connectivity problems.

Additional Steps

If you are using a VPN, try disabling it.
Sign out of your Apple Music account and sign back in.

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