Tahoe upgrade external drive problem

I was using an external 6TB SanDisk G-Drive with my MacBook Air M2 2022. Everything was working fine until I upgraded to macOS Tahoe. After the update the drive won't mount but is visible via Disk Utility. Apple support reinstalled Tahoe which didnt solve it and deduced it was a faulty drive. Contacted Western Digital and just via web chat they have decided the drive is faulty after trying different cables and also on an older MacBook running Sequoia which also can no longer mount the drive. Any suggestions for a relative novice to these types of problems?

MacBook Air, macOS 26.0

Posted on Oct 6, 2025 9:23 AM

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10 replies

Oct 15, 2025 11:01 AM in response to queenieanddicky

There were a few prior posts on this forum from users who couldn’t access their external drive due to the drive manufacturer’s software that they used to encrypt the drive. Lacie/Seagate, Samsung, SanDisk, etc., all provide 'drive management' software on their drives and using such 3rd party software can cause issues when macOS is updated and the 3rd party software becomes incompatible. Not sure if that's the issue here, but FYI the best practice with a new external drive (SSD/HDD, not applicable to NAS drives) is to use Disk Utility to complete erase it, format it as GUID/APFS and apply encryption if desired.

 

FWIW, I have a bunch of Samsung T7 SSDs ranging from 1 TB to 4 TB and they all work fine with my M4 Pro MacBook Pro running Tahoe.


Oct 6, 2025 9:43 AM in response to queenieanddicky

Just to confirm, in Finder menu > Settings > General tab, is the box to show External Disks ticked?



Drives do fail, unfortunately. Having that happen in conjunction with a macOS update is an apparent coincidence – it's not the fault of the new OS, though when you connect the drive Spotlight will re-index it and that can sometimes exacerbate a pre-existing problem with the drive.


How old is the drive? There was a class action lawsuit against SanDisk a few years ago over failing SSDs.

Tahoe upgrade external drive problem

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