Greyed-out 'restore backup' in iTunes on Windows 11

on windows 11, itunes downloaded from the browser, the restore backup button is greyed out. on the microsoft store itunes, it doesnt even see my iphone lmao. how do i fix this

[Re-Titled by Moderator]

Original Title: restore backup issue

also its showing iphone 11 pro, ios 18, when its iphone 11, ios 26