Returning iPhone 17 Pro with Dual eSIMs for a version with one physical and one eSIM

Hi,

I purchased my iPhone 17 Pro online from Apple Store in KSA in late September. Yesterday I unpacked my phone & came to know that this phone comes with both eSIMS. However, i need one physical & one eSIM due to my work rules & regulations. Is it possible to return it and get the other version?




[Re-Titled by Moderator]

Original Title: Return Policy

iPhone 17 Pro, iOS 26

Posted on Oct 10, 2025 10:29 PM

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Question marked as Top-ranking reply

Posted on Oct 10, 2025 10:41 PM

Returning iPhone 17 Pro with Dual eSIMs for a version with one physical and one eSIM: Hi, I purchased my iPhone 17 Pro online from Apple Store in KSA in late September.[…]

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Ability to Return an Item:

Apple has a 14-day return policy. So, you’ll have to contact Apple about this. These are just user-to-user forms. No one here has any say in product returns.


Go Here: Contact Apple Support - Apple Support


5 replies
Question marked as Top-ranking reply

Oct 10, 2025 10:41 PM in response to madilpervaiz

Returning iPhone 17 Pro with Dual eSIMs for a version with one physical and one eSIM: Hi, I purchased my iPhone 17 Pro online from Apple Store in KSA in late September.[…]

———-


Ability to Return an Item:

Apple has a 14-day return policy. So, you’ll have to contact Apple about this. These are just user-to-user forms. No one here has any say in product returns.


Go Here: Contact Apple Support - Apple Support


Oct 11, 2025 1:04 PM in response to madilpervaiz

Even if it's unpacked, is it possible to return within 14 days? I received this phone on 29th of September & i think i still have time to make a return.

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Returning this:

If September 2025, you just a couple of days and a few hours to do so. So, give Apple Support a direct call, or take it back to the store to perform a return.

Here: Contact Apple Support - Apple Support

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Returning iPhone 17 Pro with Dual eSIMs for a version with one physical and one eSIM

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