Verification code not sent to email when adding bank card to Apple Wallet

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Level 1

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Verification code not sent to email when adding bank card to Apple Wallet

Hi everyone,

I’m trying to add my bank card to Apple Wallet, but I can’t complete the verification step. The issue is that the verification code is supposed to be sent to my email, but I never receive it.

I’ve tried several times — removing and re-adding the card, restarting the phone, and even checking spam folders — but no verification code ever arrives. Because of this, I can’t finish linking my card to Apple Pay.

Has anyone experienced something similar or found a solution?

Thanks in advance!

iPhone 15 Pro Max, iOS 26

Posted on Oct 14, 2025 4:16 AM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

44,562 points

Oct 14, 2025 4:45 AM in response to geektema

Your bank does the verification not Apple. The code is sent by the bank to the email they have on record.

Adding additional verification

A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.

A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch

app. For customer service or verification using an app, the issuer performs their own communication process.

Card provisioning security overview

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