Face ID Not Working Even After Reset and Cooling Down

Question

Level 1

4 points

Dear Apple Support,

I am facing an issue with Face ID on my iPhone. Every time I try to set it up, I receive the message:

“Face ID is not available. You can set up Face ID later when iPhone cools down.”

However, my iPhone is already cool to the touch, and I have tried the following steps without success:

Despite these steps, Face ID still does not work, and the same message appears every time.

Kindly guide me on how to fix this issue or let me know if it requires a hardware inspection.

Thank you for your help.

iPhone XR, iOS 18

Posted on Oct 17, 2025 12:23 PM

Reply

Answer 1

Here’s your checklist:

I suspect that you have a hardware issue

and that you’ll get down thru Step 9.

Then you’ll have to decide … “repair” a phone w/ no future iOS upgrades (if it’s even still “repairable”) … or purchase a newer phone.

iPhone Xr/Xs had an amazingly long service life; spanning 7 “current” iOSs.

Reply