iPhone 13 Pro Max still carrier-locked after T-Mobile unlock request

If T-Mobile won’t acknowledge the issue this is your only option.

You can file a complaint directly through the FCC’s official portal,

https://consumercomplaints.fcc.gov > select Phone > then Equipment – Device Unlocking.

When submitting a complaint, include the following details,

Carrier name (e.g., AT&T, Verizon, T-Mobile)

Type of device and IMEI number

Account status or purchase proof

Description of the issue and prior attempts to resolve it

The FCC requires carriers to respond within 30 days, and in most cases, carriers will contact you shortly after your filing to resolve the dispute.

T-Mobile is notorious for saying they have unlocked it but not actually doing so.

Keep hounding them and escalate the issue to a higher manager instead of just talking to a phone support person

Apple Support and engineering do not have access to the SIM. There literally is nothing they can do. You must resolve the issue with T-Mobile support. Try visiting an actual store.

The carrier will need to handle that, not Apple. Ask to have it escalated if the initial contact can’t.

Ditto prior remarks re: low-level carrier CSRs and the need to “escalate” for anything even remotely “off the standard script.”

Do you still have a working Sprint/T-Mobile SIM in the phone ?

(i.e. are you still a paying subscriber)

Monkxt10 wrote:

I don't have. This phone belongs to my brother, he was their customer. They keep saying they have unlocked it. i even emailed the CEO, got a reply from someone and that's what they keep saying.

Hello~ You may need to get your brother involved as they’re the original owner.

~Katana-San~

Only a carrier can carrier unlock your iPhone. There’s nothing Apple can do. Have you simply tried to restart your iPhone? Sometimes that helps.

Restart your iPhone - Apple Support

Thanks for the reply.

It’s relevance / significance is unknown

go me; it’s just an “uncorrelated data point.”

removed