I get an automated call back from Apple, T-Mobile, Kaiser, etc. The call says, "If you're ready, oress 1." I press 1. It is apparently not "heard" by the caller. It continues, "If you're ready, press 1." I press 1. Nothing happens. After a while, not hearing my key presses, it hangs up.
[Re-Titled by Moderator]
Original Title: key presses not recogized by automated callbacks
iPhone 16 Pro, iOS 26
I suspect that you’re inadvertently opening the “wrong” keypad.
(It happens to a lot of folks)
When your call is in-progress and connected …
DO NOT click on the “Home Screen’s ” Phone app icon. (Doing so opens a keypad, but for a new call; not a keypad which can send tones on your current call)
INSTEAD …
If your current call is not already “full screen” make it full by tapping on the dynamic island.
Then a keypad will usually appear; tap those keys to send tones.
Once in Full Screen, if instead of a keypad you see a screen with several buttons starting with “Speaker” “FaceTime” “Mute” …
… click the Keypad button (lower right) to get to the keypad.
You can now send the tones with the keypad which appears.
I suspect that you’re inadvertently opening the “wrong” keypad.
(It happens to a lot of folks)
When your call is in-progress and connected …
DO NOT click on the “Home Screen’s ” Phone app icon. (Doing so opens a keypad, but for a new call; not a keypad which can send tones on your current call)
INSTEAD …
If your current call is not already “full screen” make it full by tapping on the dynamic island.
Then a keypad will usually appear; tap those keys to send tones.
Once in Full Screen, if instead of a keypad you see a screen with several buttons starting with “Speaker” “FaceTime” “Mute” …
… click the Keypad button (lower right) to get to the keypad.
You can now send the tones with the keypad which appears.
The old style tones are actually added by the carrier. The iPhone generates the digital signal and the carrier has to add the analog tone. If you’re having an issue, you need to speak to your cellular service provider’s support team.
Thank you! I think your diagnosis and solution is probably correct. I am now having trouble getting T-Mobile or Apple to schedule a call-back so I can verify that I was using the wrong keypad.
I have been using Apple products since 1984. The user interface used to be intuitive. Not anymore!
What can I do to fix this issue?
Key presses are not being recognized in automated calls on iPhone
