Urgent assistance needed for a stolen iPhone after falling victim to a phishing scam

Question

Level 1

5 points

Urgent assistance needed for a stolen iPhone after falling victim to a phishing scam

I lost my iPhone, and unfortunately, I fell victim to a phishing scam. I received a message claiming that my phone’s location could be tracked, and I entered my Apple ID password and device passcode on the link provided. As a result, the scammer now appears to have access to my device and has disabled “Find My iPhone.” With Find My iPhone disabled, I can no longer locate, lock, or erase my device remotely. I am concerned that my personal data, accounts, and linked payment methods may be at risk. I am requesting urgent assistance to secure my Apple ID, prevent unauthorized access to my accounts, and understand what steps I can take to protect my information and recover control over my device.

[Re-Titled by Moderator]

Original Title: I lost my phone

Posted on Oct 21, 2025 12:10 PM

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Answer 1

Oct 21, 2025 12:52 PM in response to madbaq

Your phone is gone, you gave the thieves your Apple ID login credentials and allowed them to wipe it.

File a police report.

All you can do is change your passwords, contact your banks about any credit cards or accounts you had linked to or stored in your phone.

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Answer 2

Zachyy

Level 6

14,002 points

Oct 21, 2025 12:35 PM in response to madbaq

Unfortunately while your iPhone can now be erased and setup by the crooks, if you had a passcode set on the iPhone the thieves cannot access your data. In order for them to setup your iPhone they would need to erase it beforehand, which would remove all your data on it.

In the meantime, change your Apple Account passcode so none more than your device gets compromised.

If you think your Apple Account has been compromised - Apple Support

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Answer 3

KiltedTim

Level 10

224,934 points

Oct 21, 2025 12:44 PM in response to madbaq

Sorry. There's no help to be had.

If you had a passcode set, it's unlikely the thief has actually accessed any data on the phone. You need to change your Apple account password RIGHT NOW if you haven't already done so and remove any devices that are connected to it.

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Answer 4

rimi106

Level 1

58 points

Oct 21, 2025 1:50 PM in response to madbaq

immediately go to another device, go to Apple find my on safari, then just enter your Apple ID account, and then instead of just typing your password (in case it’s changed), scroll down and you will find a button that says LOST PHONE or FIND MY. Press it and it will get you there! Press on your lost device, and press Lost mode! Nobody can access anything but just the clock. It’s very safe, because to unlock it, you must enter your iPhone passcode, then Face ID, and wait 1 hour to fully unlock! Report this also to Apple and the police!

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Answer 5

LD150

Level 10

100,137 points

Oct 21, 2025 4:32 PM in response to rimi106

rimi106 wrote:

immediately go to another device, go to Apple find my on safari, then just enter your Apple ID account, and then instead of just typing your password (in case it’s changed), scroll down and you will find a button that says LOST PHONE or FIND MY. Press it and it will get you there! Press on your lost device, and press Lost mode! ...

Nope that will not work either if they have already removed the phone's activation lock (which they eill have)

Hopefully they only want the phone. If they changed thr Apple account password then the OP has lost their entire iCloud access, documents, photos...

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