Unable to power on iPhone 15

Question

Level 1

4 points

Unable to power on iPhone 15

My iPhone 15 suddenly stopped working a week ago and does not power on despite multiple reboot attempts. No physical damage, tampering or liquid damage. Phone is only 18 months old. Received service delivery report from Aptronix (authorised service center) who quoted INR 45K repair cost (citing hardware failure) for a phone purchased for INR 67K. Customer care also did not provide the exceptional approval code to repair the phone for no-cost. Can anyone facing/faced similar problem help me out, please?

iPhone 15

Posted on Oct 23, 2025 5:04 AM

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Answer 1

Jeff Donald

Level 8

44,784 points

Oct 23, 2025 5:12 AM in response to FatemaAK

Never hurts to get a second opinion from another service provider. But your description sounds like a logic board replacement. You’ll end up needing to decide whether to repair or replace. It’s your choice and your money. Good luck!

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Answer 2

Oct 23, 2025 5:12 AM in response to FatemaAK

Sometimes things DO just “break.”

If these steps don’t work:

If your iPhone won't turn on or the screen is black - Apple Support

Your phone apparently requires more advanced “service.”

You can make arrangements thru:

Official Apple Support

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Answer 3

FatemaAK Author

Level 1

4 points

Oct 23, 2025 5:18 AM in response to Jeff Donald

Thanks for the reply, Jeff. I did get a second opinion but that was not from an authorised store. They quoted INR 13K to replace the motherboard but I wanted to get it checked from an Apple service store. The guy at the Apple store mentioned that people with this issue generally get an exceptional approval from the Senior Support team to have it repaired for no-cost but I was told a flat no hence reached out here to quote references who have availed this exception.

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Answer 4

FatemaAK Author

Level 1

4 points

Oct 23, 2025 5:22 AM in response to Chattanoogan

Thanks, Chattanoogan. I tried what you have suggested - didn't help. Went to the Apple service center, they diagnosed the issue and mentioned a hardware failure. The repair cost is too much for me to go ahead. They mentioned about such issues getting handled through an exception for iPhones that are relatively new and with no physical/liquid damage. Mine is the case but the customer care didn't help either.

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Answer 5

Jeff Donald

Level 8

44,784 points

Oct 23, 2025 5:27 AM in response to FatemaAK

I have no idea why a service technician would say that. I don’t think they were being honest with you. In my experience Apple rarely gives out a no charge replacement. Sorry.

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Answer 6

FatemaAK Author

Level 1

4 points

Oct 23, 2025 11:28 PM in response to Jeff Donald

No problem. Thanks, Jeff.

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