Apple Pay order acknowledgement email not received

Hello, I ordered as a guest, and I added all my information, paid with Apple Pay

However I didn't get "Order Acknowledgement email"

I called support they said: we can see there's an order but we can't opent it without an email!!

I gave them the email I added to pickup but it say wrong info!!

when I open my account I find nothing!

What can I do?

the specialist said she can't help!

[Re-Titled by Moderator]

Original Title: Lost order