How Genuine is this Product

Question

How Genuine is this Product

I visited a local Apple Store in Chennai to purchase a new iPhone 15 Pro. The shopkeeper showed me a unit and mentioned that the packaging now comes in a box of a different design, claiming it is from a genuine Apple distributor.

I would like to confirm if the packaging shown is indeed genuine and consistent with Apple’s official packaging for the iPhone 15 Pro.

For your reference, here are the details:

IMEI: 35769********

Serial Number: RR4********

Kindly verify the authenticity of this product and its packaging.

Thank you for your assistance.

Best regards,

Mohammed H

[Edited by Moderator]

Posted on Oct 29, 2025 3:40 AM

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Answer 1

Rudegar

Level 10

180,216 points

Oct 29, 2025 3:44 AM in response to Mohammed_Tawfique

these

forums are user helping other users like yourself, it's sort of going to a

physical apple store and asking other customers their advice

we can't check anything for you

but you can try to check the serial nr

checkcoverage.apple.com

of cause scammers can find a real serial number even more so if people post them in public forums ;)

you can also reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Reply

Answer 2

FelipeV

Level 6

12,059 points

Oct 29, 2025 5:48 AM in response to Mohammed_Tawfique

The packaging looks like it is from a refurbished phone. Apple does sell refurbished phones at a discount. Whether the phone inside is actually genuine from Apple, we have no way of knowing.

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Answer 3

Nov 12, 2025 1:30 PM in response to FelipeV

Refurbished phones from Apple are only sold online , as far as I know.

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