Suddenly I can NOT take Time Machine BackUps on my Synology NAS

I have the latest iMac M4 with Tahoe and I'm taking Time Machine BackUps on my Synology DS415play.

Recently Apple announced that she would no longer support afp but only smb, so I changed everything on my NAS to SMB. Since then, Time Machine connects to my disk, but it can not take a backup returning message "Try taking a backup when diskstation.local is available". Can you help ?

Posted on Oct 30, 2025 10:39 AM

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Posted on Nov 11, 2025 10:45 PM

The issue isn’t your setup, it’s a compatibility glitch in how Time Machine handles SMB session authentication and Bonjour discovery with some NAS devices like Synology and QNAP.


Here’s what you can try right now, remove your current Time Machine destination, then manually mount your NAS share via Finder using “smb://diskstation.local”, make sure the volume is visible on your desktop, and then re-add it in Time Machine preferences.

Also, confirm that SynologyAssistant has access in System Settings > Privacy & Security > Local Network, and your Mac and NAS names only use standard ASCII characters (no accents or symbols).


If it still fails, it’s a confirmed macOS bug. Report it via Feedback Assistant and keep your Synology firmware updated, since both Apple and Synology are working on patches for this exact problem.

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Question marked as Top-ranking reply

Nov 11, 2025 10:45 PM in response to zografos.sotiris

The issue isn’t your setup, it’s a compatibility glitch in how Time Machine handles SMB session authentication and Bonjour discovery with some NAS devices like Synology and QNAP.


Here’s what you can try right now, remove your current Time Machine destination, then manually mount your NAS share via Finder using “smb://diskstation.local”, make sure the volume is visible on your desktop, and then re-add it in Time Machine preferences.

Also, confirm that SynologyAssistant has access in System Settings > Privacy & Security > Local Network, and your Mac and NAS names only use standard ASCII characters (no accents or symbols).


If it still fails, it’s a confirmed macOS bug. Report it via Feedback Assistant and keep your Synology firmware updated, since both Apple and Synology are working on patches for this exact problem.

Oct 30, 2025 10:43 AM in response to zografos.sotiris

Users have reported that having a computer or backup name with a non-standard character causes NAS TM backups to fail. For example, "Backup" would work but "Båckup" would not. If that applies to you, change the name.


FWIW, I use a Synology DS223j with a pair of 10 TB drives in RAID1 to back up 5 Macs in the house and it's working fine for TM backups on a Mac with Tahoe.

Oct 30, 2025 11:00 AM in response to zografos.sotiris

Is that the only change you made? There are other settings that also need to be correct, like Bonjour TM discovery. See the documentation from Synology, and make sure your settings all match.


https://kb.synology.com/en-us/DSM/tutorial/How_to_back_up_files_from_Mac_to_Synology_NAS_with_Time_Machine


Personally, I set up using SMB from the start (~3 years ago when it came out), since that was the recommendation at the time.

Oct 30, 2025 12:36 PM in response to zografos.sotiris

Looks like a macOS bug.


Reportedly arises with both Synology and QNAP with macOS 26.0.1 Tahoe, too:


Related thread here, also touching on the character encoding used by macOS:


Based on these links, I’d contact Apple Support.

Oct 30, 2025 1:52 PM in response to neuroanatomist

neuroanatomist wrote:

MrHoffman wrote:

Looks like a macOS bug.

Reportedly arises with both Synology and QNAP with macOS 26.0.1 Tahoe, too:
Though clearly not a universal one, since Time Machine backing up my Mac running 26.0.1 to my Synology NAS hourly without any issues. I wonder if it affects those who switched from AFP to SMB?


Synology with Time Machine server has been the expected SMB with mDNS for a very long time, if not from the onset. Not unless somebody went out of their way to select and use AFP. (As soon as TM got SMB and TM via AFP got noted some seven years ago, TM via AFP was clearly a goner.)


The character encoding might mean it is specific to the characters involved in the string.


So long as the characters match in both encodings, all is well.


If the characters mismatch, bad times ahead.


[This is a guess.]

Suddenly I can NOT take Time Machine BackUps on my Synology NAS

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