Refund for canceled Apple charging cable order

Dear Apple, I ordered a charging cable from Apple on October 28. The order was canceled, and I did not receive a refund. I then had to order the cable again because I needed it. How can I get my money back?


[Re-Titled by Moderator]

Original Title: Cancelled product

Posted on Nov 3, 2025 11:56 AM

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Question marked as Top-ranking reply

Posted on Nov 3, 2025 12:33 PM

  • Once you’ve submitted your cancellation request, the status message of that item will read Canceled or Pickup Canceled. If you canceled an item that was shipping to a physical address, you will not be billed for your item. If you canceled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancellation request.

Viewing & Changing Orders - Shopping Help - Apple

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Returns & Refunds - Shopping Help - Apple


If the order was cancelled on October 28th, then today is only the 4th business day. Apple states that the refund will be sent to the card issuing bank within 5 business days, and after that it is up to your bank to post the refund to your account. Apple has no idea when your bank would do that, which is why they recommend to contact your bank after the 5 business days. You can always contact Apple directly if you have any questions about your order.

Contact Apple Support - Apple Support



1 reply
Question marked as Top-ranking reply

Nov 3, 2025 12:33 PM in response to Sabje123

  • Once you’ve submitted your cancellation request, the status message of that item will read Canceled or Pickup Canceled. If you canceled an item that was shipping to a physical address, you will not be billed for your item. If you canceled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancellation request.

Viewing & Changing Orders - Shopping Help - Apple

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Returns & Refunds - Shopping Help - Apple


If the order was cancelled on October 28th, then today is only the 4th business day. Apple states that the refund will be sent to the card issuing bank within 5 business days, and after that it is up to your bank to post the refund to your account. Apple has no idea when your bank would do that, which is why they recommend to contact your bank after the 5 business days. You can always contact Apple directly if you have any questions about your order.

Contact Apple Support - Apple Support



Refund for canceled Apple charging cable order

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