Lost sound on reels or content shared by others on Instagram since November 5th IOS Update

IP 13 ProMax running latest IOS26.1

Since update on Nov 5th lost audio on instagram app. Audio/sound is working on the rest of my phone so not a speaker/audio issue, all other things are working.

Tried mute/unmute sound button, reinstalling instagram app <also updated to current version> and settings on both phone settings and instagram, nothing so far is fixing.

Please help, has to be a bug in the IOS update somewhere....have logged also with Instagram.

Only thing I haven't done is to login on desktop to check, but I try to keep my PW and accounts separated in some way.


Thx heaps

iPhone 13 Pro Max, iOS 26

Posted on Nov 6, 2025 5:16 PM

Reply
4 replies

Nov 6, 2025 5:55 PM in response to kittybaroque

"Lost sound on reels or content shared by others on Instagram since November 5th IOS Update: IP 13 ProMax running latest IOS26.1 Since update on Nov 5th lost audio on instagram app. Audio/sound is working on the rest of my phone so not a speaker/audio issue, all other things are working.[...]"

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App Bug After an Update:


A. Restart your iPhone:

Go here: Restart your iPhone - Apple Support


B. Update the App:

See if you can update the app.


C. Add the App Back:

Are you using the instagram app here? Remove and then redownload the app. IMPORTANT: Sign out, before removing the app.


D. Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of your issue, if you don't report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this thread.
  4. Proceed from there as necessary

Dec 20, 2025 7:50 AM in response to Karna10

I have tried restarting the phone, uninstalling the app and all. Nothing worked. I just wanted to upload a post and just went ahead with it today. While posting I selected a song and played it. The audio started working somehow. Now it works.

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Troubleshooting Instagram:

Contact Instagram, and see if they have a fix, and are aware of this issue. It’s been a bit since the OP authored their post. It don’t use Instagram, but if it’s on their app, is this app on your other devices? If so, retrieve it from there.


email: Send an email to support@instagram.com. Provide a screenshot of the app, if applicable.


Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of your issue, if you don't report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this thread.
  4. Proceed from there as necessary

Lost sound on reels or content shared by others on Instagram since November 5th IOS Update

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