Transfer failed and ended up with Activation lock, Even with proof of purchase activation lock not removed

JerrySwat wrote:

Yep this can be user to user forum. However, I can see still official Apple support team can answer for my queries since their product only issue is there.

Apple's official Activation Lock support people did answer you – through the channels they normally use for responding to Activation Lock support requests. They sad that whatever you submitted (such as an invoice for purchase of AppleCare+ was not sufficient proof of ownership of the phone.

You tell us that "Am invoice of purchase iPhone perhaps from Apple unauthorized seller." If the receipt for the phone is from an unauthorized seller, I would expect Apple to reject an Activation Lock support request. Anyone with a stolen iPhone could make up a receipt from some unknown seller, and if Apple accepted those receipts as sufficient to remove the lock, it would undermine Activation Lock's theft deterrent value.

You are gong to have to satisfy Apple; remember the credentials you used to lock the phone – or, if you can't, live with a locked phone.

JerrySwat wrote:

Apple Care info of owner is also legitimate with that only Apple enabling the transfer of Apple Care from existing owner to new owner.

in addition nowhere Apple didn’t mentioned they can’t consider the receipt of Apple Care. Let Apple Official Support team say they are enabling apple care without any verification then we can talk here whether considering the Apple Care + invoice is valid or not.

Again, AppleCare and device ownership are two different things. That's why Apple has a separate procedure for transferring an AppelCare policy. You could sell a device but not transfer Applecare to the new owner. AppleCare would be under your name but the device would no longer belong to you.

JerrySwat wrote:

I bought in Dubai and I do have original purchase receipt. Due to that only am seeking Apple response here since in their official support am always getting bot like response. When I tried any other user faced issue like this I came across plenty of users faced similar issue and response.

In this forum if Apple official confirms with bot like response then I can that to next further level.

You must be the owner of the device.

Apple may require proof of purchase. Proof of ownership must include the product serial number, IMEI or MEID.

https://discussions.apple.com/content/attachment/bc8f84ee-40e6-4c9d-9418-4ba9572b2cd8

• We have stated many times that there will be no official Apple response on this Support site made up of users just like you.
• We have seen that Support Article many times and is the one that we would send to others who are looking to remove the Activation Lock.
• You are correct that it does not say that the original purchase receipt must be from Apple or Authorized Apple Seller, but you also see that Apple can refuse a request for Activation Lock removal. That choice is Apple's to make only and what we have seen from our experience is that in most cases you are going to have to have the purchase receipt from Apple or Authorized Seller. That is what we are telling you based on what we have seen.
• Apple does not get involved in third party sales. I could open a store called "Jim's Phone Shop" and sell you an iPhone and even give you a receipt showing your name, IMEI number, serial number, date of purchase, and that certainly does not mean you are the owner of the device or is Proof of Ownership. You actually have no idea where I got the device and you were not the one that purchased it from Apple who is the owner according to their records.

JerrySwat wrote:

As I mentioned earlier … it was from third party seller

"Am invoice of purchase iPhone perhaps from Apple unauthorized seller."

My understanding is that if the invoice is from anyone other than Apple or an Apple Authorized Reseller, it is not sufficient proof of ownership to convince Apple to release Activation Lock.

In addition there is no way to contact back the Apple Support of Activation Unlock Team they will send bot kind of response to the Activation Unlock Request.

You're not being consistent here. According to you, "apple support … rejected stating needed more details like receipt or invoice." That implies that there was a way to contact them, if you met their criteria for removing the Activation Lock (which it appears that you did not).

Of course, if you submitted an invoice from an unauthorized seller, you might get a message that said that Apple has rejected your Activation Lock support request, and that the rejection is final.

JerrySwat wrote:

I guess you might not read the response fully. I didn’t stated apple care in mobile. I was referring the invoice given by Apple store when you extend your apple care from apple store which have device owner name, serial number etc. I submitted that as well still I got default statements only rather get unlocking support.

An invoice for AppleCare+ (what you seemed to say that you submitted) is not the same as an receipt from Apple or an Apple Authorized Reseller for the original sale of the phone.

In any event, Apple did not seem to believe that you submitted sufficient proof of ownership. They – not you or us – are the ones who have say over whether to remove Activation Lock.

JerrySwat wrote:

Again if you are able give valid answers share it else leave it. Let Apple officials confirm in this public forum that they can’t accept their own invoice as proof of ownership or stating without verification only they enabling Apple Care.

Apple does not contribute here where you will see any confirmation. This site is made up of users just like you. To speak to Apple directly, you need to initiate through the appropriate channels.

Contact Apple Support - Apple Support

As stated already, Apple does accept their own Purchase invoice as proof of ownership. You are trying to use Proof of AppleCare coverage as proof of ownership and that is what has been denied. You can certainly get AppleCare coverage on a device when purchased from an unauthorized seller, where that purchase receipt, or AppleCare coverage would not qualify for Activation Lock removal. It is also not clear why you do not have the original purchase receipt from Apple or Authorized Apple Seller and simply submitted that to have your device unlocked.

An AppleCare receipt is simply not valid for proof of device ownership. You'll need to provide your purchase receipt, invoice, for carrier contract as indicated in the response. It appears that you have already been given the answer multiple times. Have you submitted your device purchase receipt or invoice from Apple or an Apple Authorized Reseller?

JerrySwat wrote:

In the begining itself I made clear to you and do not try to give random answers. Everyone knows selling device does not automatically transfer coverage too. Here the topic is different and bringing another angle to discussion I request to avoid it from your end.

I hope English is your native language if you are not clear then kindly do not reply or kindly let me know which language you are fine and I wil try to make you clear with that basic language.

Your receipt is proof; proof of that you purchased an Applecare plan. I can buy car insurance for another person's car if I want to. It does not mean I own the car. Likewise your Applecare receipt does not prove you own the device.

I am sorry but you were making it clear you do not understand things when you have been told them by several users who have a combined half century of experience of posting on this web site. I presumed you do not speak English since the many ways you have been told things the message isn't getting through. As I have stated previously, and you are now noticing, Apple is vague on their support pages as to what they accept as proof of purchase. It only matters what Apple does say in its support articles, not what Apple does not say. They say proof is required, but not what proof is required other than to make sure you keep your receipt. They get to decide. What is very, very clear is Apple is not content with what you have presented so far. In our combined years of seeing hundreds of posts like yours we have yet to see anybody say that Apple accepted anything but an official Apple sales receipt or one from an authorized Apple vendor.

If you do not want an automated response then I suggest you contact somebody at Apple. Have you done that? Apple will not respond to you here. As indicated by the fine print at the bottom of this page, this is a user interface.

You keep on mentioning bots. Apple could have a strict protocol that somebody, be they a person or electronic, has to go by in determining eligibility, and it would not surprise me if responses were formulaic. You still haven't told us (after 3 pages of posts) if you have actually spoken with a person at Apple. You use the contact number. If they tell you "no" then you have your definitive answer.

You say you purchased this from a third party, unopened. That means that you set it up and it should unlock after you provide your account information. It also isn't clear if by third party you mean an authorized store. If it is not an Apple store or an authorized store then Apple probably has no way of tracking the sale and for all that Apple knows, your receipt could be fake. I could go to an Apple Store and buy a box of iPhones, then sell them unopened. Apple would not unlock those phones should they become locked.

Let me clarify. When I asked where I mean who was the seller, not the country. Are you the first owner and bought the phone brand new from an authorized Apple seller? Did you buy it second hand? Did you buy it as a refurbished phone and who was the seller?

FYI just because Apple doesn’t publicly state the specifics of what is or isn’t acceptable proof of ownership doesn’t mean they don’t have strict criteria they follow to approve/deny requests.

JerrySwat wrote:

As I mentioned earlier response … it was from third party seller and Am the first owner, it’s brand new I only opened the sealed box.

If you bought the phone new, and are the first owner, that would imply that it is Activation Locked with your Apple Account credentials.

That then begs the question of why you need Apple's help to get by the Activation Lock. (You should be able to use your Apple ID credentials either on the phone itself, or on the Web, to unlock the device.)

Perhaps the Apple Account to which the phone is locked is the same one that you log into when you post here?

Having Applecare on a device does not necessarily mean you are the device's owner. Apple will apparently only accept such proof if presented as a receipt from Apple or an Apple authorized vendor. Having a box is proof of nothing.

Note that it is conventional to use sentence structure in English and it makes reading your posts a lot easier. In turn, you are more likely to get responses. ;-)

It sees that your invoice may not be sufficient. You'll need to submit your receipt from Apple or an Apple authorized reseller.