Activation Lock on Ipad Air 2

Hello! I need help with my iPad Air 2.


I recently updated it using iTunes because I couldn’t update it manually — I forgot my Apple ID password and the trusted number linked to the account. After updating, the device became Activation Locked and I can’t access it.




The iPad is from around 2015, and I no longer have the purchase receipt or the old contact information connected to that Apple ID. I just want to know if there’s any way Apple can help me unlock or verify the device as the owner.



I can provide the iPad’s serial number or other details if needed. Thank you so much for your time and help.

iPhone 13, iOS 26

Posted on Nov 10, 2025 11:39 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2025 3:29 AM

Without a receipt it is very unlikely Apple will reset your device. Therefore your best bet is to try to regain access to your account.


To see how to get a verification code and sign in with two-factor authentication' click here --> Get a verification code and sign in with two-factor authentication - Apple Support

If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Get a code from an Account Recovery Contact --> Set up an account recovery contact - Apple Support

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.

If you lack a way to view a verification code but can still log into your Apple Account, you can add a way to get a code. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." Click here --> https://account.apple.com/

From: Two-factor authentication for Apple Account - Apple Support


If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


2 replies
Question marked as Top-ranking reply

Nov 11, 2025 3:29 AM in response to julia_millanar

Without a receipt it is very unlikely Apple will reset your device. Therefore your best bet is to try to regain access to your account.


To see how to get a verification code and sign in with two-factor authentication' click here --> Get a verification code and sign in with two-factor authentication - Apple Support

If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Get a code from an Account Recovery Contact --> Set up an account recovery contact - Apple Support

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.

If you lack a way to view a verification code but can still log into your Apple Account, you can add a way to get a code. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." Click here --> https://account.apple.com/

From: Two-factor authentication for Apple Account - Apple Support


If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account [ How to use account recovery when you can’t reset your Apple Account password - Apple Support ]. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.


Activation Lock on Ipad Air 2

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