Unable to reset Apple ID password

I've reset my password in the past without difficulty. Recently I've been trying to reset for 10 days now. It won't recognize my other apple devices. I can't download the Apple Support app because I don't have access to my Apple password. I've tried to use my daughter's phone to assist, without success. I've been notified that I will be recieving an email stating that I've waited sufficiently for Apple to allow me to reset. I've never received . I can use my face ID to log in to my account on a laptop but cannot change Pass on the web. Please help.

iPhone 16 Pro Max, iOS 18

Posted on Nov 12, 2025 5:37 PM

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Posted on Nov 12, 2025 6:23 PM

You describe starting account recovery, but not getting the notification when your password is ready to be reset.


You need to start account recovery again and when you do there are two things to keep in mind when you do.


  1. During the wait period make sure you are carefully following “After you start account recovery“ at How to use account recovery when you can’t reset your Apple Account password - Apple Support 


  • “If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.
  • Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery. "


2.If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.

6 replies
Question marked as Top-ranking reply

Nov 12, 2025 6:23 PM in response to Sarvisman

You describe starting account recovery, but not getting the notification when your password is ready to be reset.


You need to start account recovery again and when you do there are two things to keep in mind when you do.


  1. During the wait period make sure you are carefully following “After you start account recovery“ at How to use account recovery when you can’t reset your Apple Account password - Apple Support 


  • “If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.
  • Regardless of how you started the account recovery request, you should turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • If you started your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. If possible, turn that device off. Using that device might cancel account recovery. "


2.If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.

Nov 19, 2025 9:26 PM in response to Sarvisman

“So, it's been several days since receiving notification that I would be contacted by Apple to reset password. No notification has been received. “


And what date and/or time did it say you’d be notified? Not the generic 72 hours. It should be more specific.


Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours. This phase says Apple is evaluating your info and you’ll get emailed an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)


Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/call, follow that text/call immediately. If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to apple.com/recover. Follow the instructions to regain access to your Apple Account.

Nov 15, 2025 4:07 PM in response to Sarvisman

thank you shoeluvr13. These are the same directions that I have followed from the apple site re account recovery. I appreciate your guidance. Finally received a notification today that I will receive notification within 72 hours.

I've never had this much difficulty in 10 years of being embedded in Apple...I.E... Circuitous prompts getting nowhere.

Nov 19, 2025 3:19 PM in response to Sarvisman

So, it's been several days since receiving notification that I would be contacted by Apple to reset password. No notification has been received.

Today I made an attempt. I received the prompt to enter the pass from my old iPhone. This 4-digit code has been used by me for 2 decades. Not accepted.

This is getting very frustrating as there getting to be multiple apps that need updates but I can't update because I am not logged in to my account. Apple will rue the day that I can't get into my bank app.

Unable to reset Apple ID password

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