Recurring M3/M4 MacBook Failures — Device Dying Audio Completely Stopping

Hey everyone, I wanted to share my experience because it seems like many M3 and M4 MacBook users are running into similar problems, and I’m starting to think this might be a wider issue.


I have an M3 Pro MacBook Pro, and the first problem I encountered was the speakers. It started with crackling on the left speaker, then the right, and one day while working the entire device just died — no power, no charging response, nothing. My Mac was out of warranty, but I still took it to an Apple Store. After three days they told me they couldn’t figure out the exact cause, but somehow they managed to get it to turn on again by unplugging and reconnecting the battery cable.


I checked it in the store and it was working, but when I came back home and opened it again, it died the same way. I returned it once more and they did the same procedure again and gave it back to me.


It turned on, but after some time another issue started: the audio stopped working completely. Whenever I tried to play something like a YouTube video, it would just stay stuck buffering. The internal audio device still appeared in the settings, but no sound would play at all. Only headphones or external audio worked.


I’ve tried two full OS resets (first to macOS Sequoia, then back and again) and executed several Terminal commands suggested online. I’ve followed every fix I could find on Reddit, Apple Support Communities, etc. The failure occurred after exactly 3-4 days following the update to Sequoia.




Seeing so many users on Reddit experiencing similar failures — sudden device death, speaker crackling, and now audio not working at all — I feel like this is no longer an isolated problem.



At this point, it seems like this could be a significant hardware or OS issue and not just isolated units. Should Apple look into this more seriously or consider some kind of rollback or service program? These issues are happening to way too many people. Also, is there any known fix for this other than a full logic board replacement? Any affordable solution at all?


*ChatGPT used to Correct grammer of my question.


MacBook Pro 14″, macOS 26.1

Posted on Nov 16, 2025 3:44 AM

Reply
8 replies

Nov 16, 2025 7:46 AM in response to 12Kiran

Thanks for your reddit links. Without the ability to qualify whether those users know what they are doing, their complaints are far less valuable.


Consider downloading and running this little "discovery" utility, Etrecheck. It changes NOTHING. Etrecheck was developed by a senior contributor here, and uses mostly system calls and simple tests to collect often-needed information.


it contains little tests for speeds of devices, CPU utilization, memory usage, energy usage and a digest of recent problems, in one easy to use package. it does not even need to be Installed. Because less can be learned when your Mac is running great, best time to run is when your problems are actually occurring, if possible.


if you follow the directions faithfully, its report (pre-laundered of all personally-identifiable information) can be "Shared" to the System ClipBoard, then Pasted into an ‘Additional Text’ window in a reply on the forums.


Use Etrecheck Pro for free:

http://Etrecheck.com


The amount of data you get can be daunting. If you POST your report, some Readers here are willing to look over those reports, and can provide valuable insights.



Then start a reply on the forums, click the "additional text" icon in the forum, and PASTE


Nov 16, 2025 8:43 AM in response to 12Kiran

Overall assessment:

You have a remarkably large number of resource-intensive things all open and running at all times.


Your real RAM memory is overdrawn, and you are simulating the additional RAM needed on the boot drive. That is so much stuff that the boot drive writes have measurably slowed down.


it is not at all surprising that you have issues playing audio, as that requires full speed processing, which is not available when part of the RAM required is being simulated on the boot drive.


To run all this stuff at once, in an appropriately-responsive way, you would need a machine with about twice as much real RAM as is installed in this Mac.


OR consider cutting back on some of the most resource-intensive items, or launching them only when needed, not at all times in the background.



Nov 16, 2025 9:01 AM in response to 12Kiran

 Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.


Unsigned Files:

  Launchd: /Library/LaunchDaemons/com.docker.socket.plist

    Command: /Library/PrivilegedHelperTools/com.docker.socket ***


[Not Loaded] com.docker.socket.plist (Not signed - installed 2025-09-28)

    Command: /Library/PrivilegedHelperTools/com.docker.socket ***


While we are on the subject of Docker, are the tools running under Docker ones you REALLY need? Because on a Mac, Docker tools run in a Linux Virtual machine, which can use a LOT of resources.


-------

Then there's these:


  [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2025-09-08)

    <Empty>


  [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2025-09-08)

    <Empty>


those should be deleted.


Chrome is responsible for RAM memory usage almost as large as your over-draft:

Top Processes Snapshot by Memory:

Process (count) RAM usage (Source - Location)

Google Chrome Helper (Renderer) (61) 4.09 GB (Google LLC)

Figma Helper (Renderer) (5) 1.08 GB (Figma, Inc.)

EtreCheckPro 930 MB (Etresoft, Inc.)

Code Helper (Renderer) (2) 453 MB (Microsoft Corporation)

Google Chrome 413 MB (Google LLC)


then there's this:


"Chrome is particularly resource-intensive because it installs Google which renders your Mac a full time information-harvesting and -uploading "bot" for Google's purposes. Those processes can't be turned off or disabled, even if you quit the Chrome browser. Even without knowing what else is installed on that Mac it is all but assured a multitude of Google's automatically updating virus-like processes are causing your Mac to work overtime.


Get rid of it. No one needs Chrome. Follow these removal instructions."


—senior contributor John Galt


https://support.google.com/chrome/answer/95319?hl=en&co=GENIE.Platform%3DDesktop#zippy=%2Cmac


https://chromeisbad.com/


Nov 16, 2025 8:12 AM in response to Grant Bennet-Alder

Thanks for your reply,

As suggested i have attached the report below.

It shows no major Issue and minor issues such as heavy ram usage and no time machine backup.

i also ran apple diagnostics in the startup options and it also returned no issues.

Maybe is this a software OS issue? which os Should i do a fresh Install?

See i don't want to just reset the whole os, what i am thinking to partition this disk 300gb is free, inwhich i will install one os ventura or sonama and try audio on it, if it works i will do a fresh install if not then i will remove the partition. Or should i Do time machine backup? Would this be good enough to remove any software issue?

i previously tried resetting MacOS not complete fresh install i choose to keep my data


Nov 17, 2025 5:26 AM in response to Grant Bennet-Alder

Thanks for your insights,

Audio Still not working

  • I have shifted to brave ditched chrome
  • Limited my background apps
  • made a time machine backup last to last week on a external hdd and removed it after backup
  • attached updated report. removed unsigned apps

Now Should i try replugging speaker cables by opening my device(because when my laptop died, the Service did same with battery cable and it revived)? or should i try to install a different mac os on a disk partition first?

which method do you think is better to do first?

I remember i did some update after 1 week this speaker died completely. so should i go with OS reinstall first?

Recurring M3/M4 MacBook Failures — Device Dying Audio Completely Stopping

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