AppleCare coverage for iPad with dent

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Level 1

4 points

AppleCare coverage for iPad with dent

So I got a iPad a 16 and I was out of town a week ago and I dropped it and now there’s a dent close to the charging port. Will Apple give me a new one or refurbished? I have AppleCare too.

iPad

Posted on Nov 17, 2025 3:10 PM

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Answer 1

Ozzy03 Author

Level 1

4 points

Nov 18, 2025 1:10 AM in response to Voidy_yy

cover

The terms explicitly say the plan does not apply to cosmetic damage including "scratches and dents that do not otherwise affect the functionality of the Covered Equipment." apple.com +1
In other words: if the dent is purely cosmetic — the device still works fine and the dent doesn't impact function — then Apple may deny coverage under AppleCare+ for that dent.
Users in forums support this: For example on the MacRumors forum:
"Unless the damage affects the watch's functionality, it's not likely to be covered." MacRumors for..
And from the official PDF:
"The Plan does not apply to cosmetic damage... including but not limited to scratches and dents that do not otherwise affect the functionality of the Covered

This is my friend telling me this about my iPad

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Answer 2

Voidy_yy

Level 1

38 points

Nov 17, 2025 3:12 PM in response to Ozzy03

Hi there,

AppleCare+ for iPad includes coverage for accidental damage, such as drops. A dent near the charging port would fall under accidental damage as long as the device is still functional.

With AppleCare+, Apple typically does one of the following depending on the condition:

Replace the iPad with a device that is new or equivalent to new (Apple often uses refurbished units that meet new-device standards), or
Repair it if possible.

There is an accidental damage service fee for iPads under AppleCare+. You can check the exact fee and start a repair here:

Apple iPad Repair & Service: iPad Repair and Service - Apple Support

AppleCare+ terms for iPad (replacement vs repair): AppleCare Protection Plan for iPad

To proceed, you can book a repair at an Apple Store, an Apple Authorized Service Provider, or start a mail-in service through the link above. Apple will confirm whether they will replace or repair once they inspect the device.

Regards.

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