"Depot repair under limited warranty" at Genius Bar

Question

Level 1

8 points

"Depot repair under limited warranty" at Genius Bar

I purchased an iPad Pro on Oct 4, 2025 and by the end of October it kept crashing. I called Apple support via phone, and they installed software via my iMac. It's now Nov. 22, and I visited the local Apple store (Genius Bar). I was told that to take the iPad home and I'd be contacted when to pick up a new iPad. The work order email says is below. Does this mean that I'm getting a refurbished iPad rather than a replacement of a new iPad. If that's the case, I simply want a refund. What does "Depot repair under limited warranty" mean?

Issue: Customer states iPad is boot looping to Apple logo. Customer states Apple support did Software update and restore but issue still persists.

Steps to Reproduce: Verified issue in store. Was not able to run testing due to device constantly restarting.

Cosmetic Condition: No cracks or damage.

Proposed Resolution: Depot repair under limited warranty.

Posted on Nov 22, 2025 2:33 PM

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Answer 1

Nov 23, 2025 8:04 AM in response to mljones6

In most countries/regions, Apple offers an unconditional 14-day returns policy - where an unwanted (undamaged) device can be returned for exchange or refund. Upon expiry of the 14-day returns period, device faults will be handled under the Apple limited warranty - this typically being one year, or for EU Member States, two years.

In some countries you may have additional consumer rights legislation - under which you may have additional protected rights.

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Answer 2

Allan Jones

Level 9

77,780 points

Nov 22, 2025 6:38 PM in response to mljones6

We are all other end users here. We cannot give you an official or binding response.

Apple does not respond here.

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