My 14 month old MacBook Air screen has failed. Originally bought in US, but living in UK. Never dropped or damaged, failed with no explanation and the laptop is just out of warranty. What are my options?
MacBook Air, macOS 14.6
Make an appointment at the Genius Bar of your local Apple Store or take it to your local authorized service provider. They will examine it and explain your options.
You will have to pay for the repair. The warranty is one year, which has expired.
If you had purchased the device in the UK, then UK consumer rights laws would apply.
Unfortunately, you purchased it in the US.
Attempting to escalate this isn't going to alter reality.
Apple US and Apple UK are two different legal entities. UK consumer rights law does not apply to Apple US.
Pay for the repair... or don't. It's your choice.
Thank you for your reply.
I have already pursued this route but the Genius Bar were extremely unhelpful. I believe I have further consumer rights considering it is reasonable to expect a laptop of this value to last longer than 14 months but they were dismissive of my request for a consumer law evaluation. So I am looking for advice of where I can escalate this to.
MacbookAirScreenFail wrote:
Thank you for your reply.
I have already pursued this route but the Genius Bar were extremely unhelpful....
What do you mean by this? Would they not even evaluate the laptop? Or is it that hey won't do a free repair?
Unfortunately, the legendary quality of the MacBook Air has faded away. Recent models are prone to malfunctions.
MacBook Air screen failed after 14 months
